Note: You have 14 days from the date of purchase to cancel your subscription, without penalty. Up to that point, I’d assumed my CC subscription was similar to my Netflix or Google Play music subscriptions and could be canceled anytime, without penalty. Reading the terms surprised me, as this was the first I’d seen that my subscription was a contractual obligation with real consequences for early termination. You can also find the subscription and cancellation terms during the sign up process:Īlthough the link to the terms may seem fairly obvious, it’s surprisingly easy to overlook when signing up. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Don’t get caught like I did it’s important to make sure you read and understand the terms of service prior to completing your purchase. The relevant clause, as well as the rest of the terms of cancellation, can be found here. Sure enough, even though I’d been paying monthly, I had signed up for a full-year plan, which was, in actuality, a contract – not a month-to-month subscription, like many of us might have mistakingly thought it was. Surprised, I went back and took a closer look at the plan. Upon canceling, I received a warning statement that I was in violation of my contract terms and, as such, was going to be charged a cancellation fee. This was, after all, software that I had to have for my business. When I had signed up, I blindly accepted the Terms of Service (ToS) agreement, like most of us typically do.
The cancellation terms first came to my attention when I got hit with an $80.00 penalty for canceling my Premier Pro (Single App annual, paid monthly) subscription.
None of us here at Retouching Academy were aware of this little-known cancellation fee either, prompting me to take a closer look at the issue - and Adobe’s subscription sign up options in general - to help you make more informed decisions. If this is the first time you’ve heard of this penalty, I’m not surprised. We all love our Adobe products, but recently I had the misfortune of being caught by the Adobe Creative Cloud cancellation ‟penalty.” Turns out, when you sign up for any annual Adobe CC subscription that’s paid monthly, you’re actually committing to an annual contract and if you want out early, it’s going to cost you.
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